FAQs

• Are there any age or group booking restrictions?

• What policy on makes of tourers accepted on site?

• What is the maximum duration you may stay on site?

• Can we use our loyalty card on special offers, how long is it valid for?

• Do you accept Pets?

• What is the minimum numbers of nights we may book in advance for camping and touring?

• I wish to book with another party and have pitches together, can you guarantee this?

• Can I book in advance and pay cash on arrival?

• Are commercial vehicles allowed on the park?

• What does the cancellation plan cover?

• What do I get with my Privilege Card?

• What facilities, accommodation is available for wheelchair users and guests with special needs?

• If I pay a deposit now when do I have to pay the balance?

Are there any age or group booking restrictions?

The park is a family holiday destination. The first named person is responsible for the booking and must be 21 years of age or older. He/she warrants that the party consists of a family or part of a family. No Accommodation is available for exclusively under 21s or groups of three or more men and women unless part of an organisation, if party make up on arrival does not comply with terms and conditions admission may be refused.

What policy on makes of tourers accepted on site?

We do not accept certain makes of Caravan/Motorhome, you will be notified at time of booking if your reservation is not accepted. we currently do not accept the following makes of caravans*: Hobby, Roma, Tabbert, LMC, TEC,  Weippart
*correct at time of print.

What is the maximum duration you may stay on site?

28 days, if on a grass pitch you must change pitches after a duration of 14 days.

Can we use our loyalty card on special offers, how long is it valid for?

Loyalty cards are not able to be used for special offers, you may use the Loyalty Card on standard bookings and they are valid for the current year of issue.

Do you accept Pets?

Pets are permitted for a fee in some areas at our resort and in some of our accommodation, this must be confirmed at time of booking. Owners are requested to encourage their pets to use the special ‘Dog Walk’ and not to allow pets to foul the park. Dogs are to be kept on leads at all times. A maximum of two dogs per unit is permitted. There is a ‘Dog Free’ area on yellow field for those persons who do not like dogs.  We reserve the right to refuse certain breeds of dog we consider inappropriate for a family park. If pets are permitted to foul the park or cause reoccurring nuisance to other guests, you will be asked to leave the park without compensation.

What is the minimum numbers of nights we may book in advance for camping and touring?

2 except for bank holidays which is a minimum of 3. Yellow field at bank holidays is 5 nights.

I wish to book with another party and have pitches together, can you guarantee this?

This cannot be guaranteed as pitch numbers are not allocated on booking, but we can, if sufficient space, put you on the same field and inform the warden in advance that you require pitches together. In all cases you should inform the warden of your requirements on arrival.

Can I book in advance and pay cash on arrival?

No, payments must be made with a valid credit/debit or switch card by telephone or cheque/postal order for postal bookings . You can also book and pay online with a valid/credit debit card.

Are commercial vehicles allowed on the park?

Commercial vehicles are not allowed on the park without permission from the Director and may be refused on arrival.

What does the cancellation plan cover?

To minimise risks in the unfortunate event of cancellation, you are strongly advised to take advantage of our own inexpensive and simple cancellation plan, payable with the deposit at the time of application for your holiday reservation. You are covered if you have to cancel; a) if you have to cancel your holiday because of illness, death or injury of any member of your party detailed on the booking form, b) if you or your spouse are a witness in court or are required to do jury service, c) if the police require your presence for whatever reason, d) if your permanent home is made uninhabitable through fire, storm, floods, subsidence, e) if a close relative suffers injury or dies or the death of a business associate, partner or co-director. You must notify us in writing immediately the circumstances arise and supply supporting evidence. The fee is: Tourers and Camping - £10 per booking. Lodges, Caravans and Rent-a-Tent - £20 per booking. If no cancellation plan is taken out you will forfeit 100% of the booking fees. Cancellation charges shown in grid below.

What do I get with my Privilege Card?

For licensing purposes, all party members names are required to be registered and cards may be required to use certain facilities such as the bars, Brean Leisure Park Bingo Club, entertainment, swimming pool, golf course and the hire department. Second vehicle charge applies (only one vehicle permitted at Golden Sands). Your cards will be sent to you and should be carried with you at all times. They are only valid for the duration of your holiday and must be signed by the holder. (Hiring guests collect their cards on arrival). *Replacement passes - charge £1 per card. Privilege cards are not a suitable form of ID. Should ID be requested in licensed premises, a passport, photo driving License or Portman proof of age card must be shown. A dress code may operate in some venues. The management reserves the right to refuse admission. Persons under the age of eighteen must be accompanied by an adult in all entertainment venues and bars.

What facilities, accommodation is available for wheelchair users and guests with special needs?

We have specific caravans that can cater for wheelchairs with wider doors and low level kitchens. The resort is flat and there is access to all buildings. The swimming pool has a hoist. Induction loop available. Service dogs are welcome in all areas. If your party includes someone with special needs please let us know when making a booking. If you need to increase the size of the web site you can alter your screen % via your internet browser settings. Please ask for our Welcome All leaflet detailing access to our facilities on the Resort. To read click here.

If I pay a deposit now when do I have to pay the balance?

42 days before arrival, if you book within 42 days of your arrival date you must pay in full at time of booking. If you book and pay in full at time of booking 3 months before the start of the holiday we offer a 5% discount (not valid on special offers)

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