Please respect your neighbours and keep noise down, especially after sunset.
We have a zero tolerance policy towards unacceptable behaviour including aggression, threats and abuse towards our team members.
Any guest causing a nuisance or offence will be warned under our ‘traffic light’ warning system.
No bonfires, fireworks, Chinese lanterns, drones or kite flying are allowed anywhere on the resort.
Please put your rubbish in the wheelie bins provided, next to the toilet blocks.
Please remember that you are coming on holiday to the countryside where the grass may be wet, the ground uneven and not all areas and water features are fenced.
Please supervise your children at all times.
Not all areas of the resort are lit. We recommend you bring a torch for use during the hours of darkness.
The surfaces of all paths and roads are not all smooth and even.
Take care when touching animals, as they may bite.
A public bridleway runs through the resort from the entrance and along the dog walk. Therefore, you may see some horses on this route.
Kite flying or remote control planes/helicopters/drones are not permitted on the resort. Please use the beach.
Children under 14 years of age must be accompanied by an adult when using the bus/train service on the resort.
The management reserves the right to refuse permission for filming or photographs of children in sensitive areas of the resort, such as the pool complex, play area and entertainment venues.
The resort follows child protection guidelines and has a child protection policy in place that includes employee selection, training and procedures.
BBQs are not allowed within 10ft of a caravan and must be in a self-contained unit above the ground.
Never use BBQs inside a tent or caravan. Never leave BBQs unattended.
Ensure all BBQs, stoves and camping lights are fully out before going to bed. Carbon Monoxide can be fatal.
The beach can be accessed opposite the resort entrance by either a footpath or access road. The beach is tidal and the sea goes out a long way. Avoid entering the water when the sea is out and always stay on firm sand as there is a risk of sinking sand.
TOILET BLOCKS AND BATHROOMS
When taking a shower or bath, always check the water temperature before getting in.
Take care when in a caravan and when other water sources are being used, as the shower temperature may fluctuate.
Be aware that if the floor becomes wet then it may be slippery.
The water temperature in the laundry areas is hotter for laundry purposes, so please take care.
Basic First Aid is available from reception or from your warden (qualified First Aiders).
If you have an accident on the resort, then please report it to reception.
Chemist/hospital information is available from reception.
If you are hiring one of our holiday homes then you may find some of the following information useful. Please note that the contents of equipment in our holiday homes vary according to grade.
HOLIDAY HOME SECURITY
Please remember when you go out to shut all windows and doors. This is especially important if you are in a holiday home with an alarm, as this may set the alarm off.
As windows are used as a means of escape, there are no safety catches.
These operate as domestic microwaves. Please do not place metal objects or aluminium foil inside the microwave.
CARBON MONOXIDE/SMOKE DETECTOR
If this beeps then please inform reception so we can then change the battery. Should they activate , evacuate and inform reception.
Please do not set the thermostat too high. When the fridge is full it takes time to cool down. A setting of 3 or 4 should be sufficient.
When you leave, please turn off the fridge and open the fridge door, so it will be ready for the next guest.
All electrical appliances in your holiday home have been safety checked.
Guests use their own electrical equipment at their own risk. Please do not overload electrical sockets and switch off equipment when not in use.
Do not rely on the use of the door retainer in windy conditions.
Never cover any floor ceiling vents under any circumstances.
Take care when going up and down caravan steps/ramps as they may be narrow or steep. Always use the handrail. Caravan steps/ramps may be slippery when wet or icy. Please take additional care.