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Keeping you safe

COVID Secure – Playing your part in keeping everyone safe.

Our pledge to you and your part in keeping our Resort safe.

The safety of our team members and guests is always our number one priority.

We are currently reviewing all government guidance and completing risk assessments in order to have measures in place to comply with such guidelines and most importantly social distancing for when we re-open to guests.

Like any business we are having to adapt to the new normal and as a result there will be changes in place to assist in protecting you and our team members. As a result we do not expect to be offer our usual full range of facilities. You can however expect a seaside holiday with lots of fresh air and a warm friendly smile to assist you during your stay.

Our commitments to you

Your safety is our number one priority. We've introduced some new measures on the resort to help us all play a part in combating the coronavirus and ensuring you get the holiday you deserve.

  • Implement social distancing measures to ensure we maintain 2 metre distancing including:
  • A one-way system where applicable
  • A clearly sign posted way in, and way out, of our buildings to ensure you can stay 2m apart from everyone else
  • Provide easily understandable and visible markers around park so that you can clearly see where you need to go
  • Introduce an enhanced, reception-less check-in
  • Prior to your arrival, you will receive an email advising of our new check in processes and all the information you’ll need to know
  • Your welcome pack of information will be waiting in the accommodation for you
  • We will be providing traffic marshals on your arrival day to assist you finding your accommodation, hand you your keys and to answer any queries
  • Should you need to visit Reception, screens have now been introduced at Reception.
  • Guaranteed thorough clean of accommodation
  • We will ensure that every unit of accommodation has a deep clean prior to check in by our cleaning contractor that will be taking revised measures to ensure appropriate sanitiser is used, attention to all touch points within the unit and cross contamination prevented between units.
Playing your part

All our guests have a role to play in ensuring the Resort is and remains COVID secure.

You may have been looking forward to your holiday for a long time however, if you or any family member is experiencing COVID symptoms you MUST not visit the Resort in line with government guidelines.

On Resort

  1. Wash your hands regularly with soap and water for 20 seconds.
  2. Always use the sanitisation points when entering and leaving facilities.
  3. Social distance (2m) with other guests and our team members at all times.
  4. Comply with all signage and floor marking instructions.
  5. Listen to our team members instructions.
  6. If you or any of your family experience COVID symptoms then contact us on our security number immediately. Do not leave your accommodation and await for instructions.
  7. The party booker named on the booking confirmation is responsible to ensure all guests in your booking follow our COVID rules. Failure to do so or abuse towards our team will not be tolerated.
What to expect when you visit

Checking in

We are reducing the need for you to visit Reception. This will include check in from your accommodation, phoning or messaging rather than visiting Reception. In the event you do need to visit, you will find an outside hand sanitisation point and a social distancing queue line where you will need to follow instructions and marker points.

Restaurants

Sadly, we will not be able to offer our full range of catering services on the resort. This will be in line with government guidelines. We aim to have a takeaway service available from at least one of our venues, all ordered via an app. This includes a range of child, adult meals and drinks. Payment can be made via contactless or card.

Resort Supermarket

Our supermarket will have a hand sanitiser point at the entrance.

Strict social distancing measures will be in place via floor markings and capacity of numbers in the allowed in the store.  We ask that you avoid touching items you are not intending to buy. No un-accompanied children are permitted in the shop under 14. Maximum of 2 persons or family group will be permitted. Payment must be made by card or contactless, no cash. Our team will be regularly cleaning all touch surfaces throughout the day and will be provided with face coverings.

Maintenance and first aid services

Will be available but there will be some additional measures for our team’s safety

Indoor entertainment facilities / bars

At the moment such facilities will be closed to the public, until government restrictions are lifted and the service risk assessed.

For this reason we will not be able to offer a full entertainment programme. Look out for our virtual interactions with our characters and head of entertainment Chunkie Russell. A children’s activity guide is available in your welcome pack.

Outdoor play area

At the moment this facility is closed to the public. Until government restrictions are lifted and the service risk assessed.

Arcades / Bowling, Brean Play indoor soft play and Brean Splash Waterpark and Gym.

At the moment this facility is closed to the public. Until government restrictions are lifted and the service risk assessed.

Brean Theme Park

At the moment this facility is closed to the public. Until government restrictions are lifted and the service risk assessed.

Public toilet facilities / including washroom facilities on camping fields.

At the moment all public toilets and washrooms  are closed to the public. Until government restrictions are liftedand the service risk assessed.. It is likely that guests will be required to only use their toilet facilities within their own accommodation.

Fishing and golf course

Available with social distancing measures and our standard rules for these activities apply.

What outdoor activities are available?

  1. Bring your bucket and spade to create a sand masterpiece on the beach.
  2. Take a stroll down our conservation walk and take part in our Geocache trail.
  3. Cycle with the family via the Brean to Weston cycle path.
  4. Relax in our Fishing lake on Resort
  5. Play a round of golf and visit our 18 hole golf course.
  6. Walk up the historic Brean down for fantastic views across the Bristol Channel towards Weston-super-Mare.
  7. Take a short drive to Burnham-on-Sea or Weston-super-Mare for a beautiful walk along the sea front.
  8. Feed the ducks and enjoy a walk around the large lake at Apex Park. Large free car park off Marine Drive, Burnham-on-Sea.
  9. Take a drive through the world famous Cheddar Gorge or a walk around the beautiful Cheddar Reservoir.
  10. Walk along the Quantock Hills a listed “Area of Outstanding Natural Beauty” (30 minute’s drive)
  11. Conquer “Crooks Peak” the most mountainous summit of the Mendip Hills, overlooking the Somerset Levels and the Bristol Channel coastline.
  12. Visit Glastonbury Tor is one of Somerset's most magical and mythical landmarks, wrapped in history and mystery.

Our Team

Our incredibly diligent team will be trained in all the change and additional precautions we are constantly making. As per government guidelines if they or a member of their household is experiencing COVID symptoms they will be self-isolating at home. Some of our team members may not be wearing face coverings. This is because for certain roles it is not mandatory.

Keep up to date with our new app!

Launching soon!

Upon arrival download our app, it’s the most effective way of us communicating changes to you. Also please keep checking your emails regularly as we may contact you to advise of any changes on resort.

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