We’re here for you. Our ‘No Worries’ Promise. (updated 26th December 2020)

To give you that extra peace-of-mind when booking a break with us, we’re offering you our ‘No Worries’ Promise.

Our ‘No Worries’ Promise applies to all existing and new bookings made in 2020/2021 for breaks in 2021 (between 21 days and 5 days prior to arrival).

In the event of:

1. Resort closure due to Coronavirus restrictions

2. You are unable to travel due to isolation due to the Coronavirus outbreak

3. Restrictions on travel (local or national) due to the Coronavirus outbreak dictated by the UK, Welsh or Irish Governments

Options:

1.      Transfer your holiday to new dates in 2021, you will not be charged an amendment fee, only charge would be if the holiday was a different price. 

2.      Request for your booking to be moved onto a credit on your account if you don’t know your new dates, where we will issue you with a credit for the amount paid and apply your original booking payment against a future holiday, again free of charge

3.  Cancel your booking and receive a full refund

We aim to process refunds within 28 days of your arrival date It is your responsibility to comply with all relevant Government regulations, be that from the UK, Welsh or Irish Governments, which are applicable to your break.

Valid for up to 14 days before arrival, if you can no longer make the dates for whatever reason - for a small fee you can transfer your holiday within a 12 month period. The price of the new break will be dependant on the date and accommodation range available.

Applies to all touring, camping and caravan/lodges stays.

In these uncertain times, we understand the importance of having something to look forward to for you and your family, but we also know that you need to be confident that your money and your plans are protected. We hope that this flexibility and assurance gives you the confidence to start counting down to a break with us.

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COVID Secure – Playing your part in keeping everyone safe.

Our pledge to you and your part in keeping our Resort safe.

The safety of our team members and guests is always our number one priority.

We have reviewed all government guidance and completed the required risk assessments and procedures in order to have measures in place to comply with such guidance and most importantly social distancing.

Like any business we are having to adapt to the new normal and as a result there will be changes in place to assist in protecting you and our team members. As a result we do not expect to be offer our usual full range of facilities. You can however expect a seaside holiday with lots of fresh air and a warm friendly smile to assist you during your stay.

If phone lines are busy and you're trying to contact us because you are in an affected area on lockdown please use our contact form below.

https://www.brean.com/contact

Local England Restrictions where you live?

Steps you should take

·        If you live inside an area with local restrictions, you can go on holiday outside that area but you should only socialise indoors with members of your own household or support bubble

·        You can only stay in a private home - which includes self-catered accommodation such as holiday cottages, apartments or boats - with members of your own household or support bubble

·        You can stay in a hotel or similar accommodation (for example, a hostel or bed and breakfast) with another household but should avoid sharing rooms with people you do not live with or otherwise socialising indoors, for example in each other's rooms, in reception areas, or in restaurants and bars

·        We advise against sharing a caravan with another household. You should not share private vehicles to travel to your holiday destination

At the time that local restrictions are brought in, if you are currently on holiday with another household outside the area with local restrictions, but are from the area, and are staying in a private home - which includes self-catered accommodation such as holiday cottages, apartments or boats - and it is not reasonable for you to curtail your stay, you should finish your holiday as planned. Until the end of this holiday you should make every effort to reduce socialising indoors outside of your household and follow local regulations and guidance.

We have a duty to protect our team and other guests therefore if you live in a Tier 3, VERY HIGH alert area in England or in a locked-down area in Wales then you are advised ‘not to travel into or out of an area’  and are asked to ‘avoid staying overnight in another part of the UK, except if you need to for work, education or caring responsibilities’. For these reasons, we are unable to accommodate you if your booking falls at a time when these restrictions are in place.

Face Coverings - Update

Changing Government requirements have included an additional area for the need for face coverings to be worn by customers in more inside areas.

This includes all communal inside areas apart from where you are sat at a table consuming food and drink. 

This includes: 

• Reception Areas 
• Arcades 
• Laundrettes 
• Camping fields toilet blocks - we are still asking guests to be self-contained where possible. 
• Swimming pool changing areas - please avoid using where possible and shower at home. 
• Costcutter Supermarket 
• All venues offering a takeaway service 
• Hire Centre 
• Public Toilets
• Inside entertainment venues (unless sat at a table and when eating and drinking) 

Signage will be in place at the entrance of such area requesting guest to wear these. Under 11's and those with medical exemption do not need to wear one. You'll find a vending machine outside Costcutter and in the Tavern at the Leisure Park, which will be selling masks at £1 each. 

Like other businesses, we will not be engaging in a discussion about a guests refusal to wear a mask. This is enforced by the police and they have the power to issue fines. We urge you to play your part to help keep you, your family and other guests safe. 

Our team are not required to wear face-covering, however we have them available and are encouraging their use. 

When on the resort, we encourage you to social distance when you are using our facilities. Whether this is walking about or in queues. Please also follow one way systems in place in certain areas. 

Rule of 6

This is in place in our restaurants/ inside venues limiting the table size to 6 when dining/ siting down.  Please do not push tables together. We and you are obliged to follow government rules please. Those in accommodation can be no larger than a group if 6 if more than one household. 

When meeting friends and family you do not live with (or have formed a support bubble with) you must not meet in a group of more than 6, indoors or outdoors.

Please contact our reservations team on 01278 751235 if this affects you.

Checking in

We are reducing the need for you to visit Reception. This will include check-in from your accommodation, phoning or messaging rather than visiting Reception. In the event you do need to visit, you will find an outside hand sanitisation point and a social distancing queue line where you will need to follow instructions and marker points.

Restaurants / Bars

Sadly, we will not be able to offer our full range of catering services on the resort. This will be in line with government guidelines. A takeaway service available from our venues that are operating, all ordered via an app. This includes a range of child, adult meals and drinks. Payment can be made via contactless or card. Sit in dining is available however ordering is via our app only for table service from Thursday 24^th September.

If a venue does not have an app in place a member of staff will come to your table to take the order. Signage will inform you of the instructions for ordering. Please note track and trace participation is now a legal requirement if you are sat inside or outside on our premises. There are manual forms at the entrance or you can scan the NHS QR code (available from 24^th September) Proof of scanning may be asked by a team member as per government requirements. Face coverings must be worn when moving around an inside building ie going to the toilet, using arcade machines. All venues will be closed at 10pm from 24^th September.

Resort Supermarket

Our supermarket will have a hand sanitiser point at the entrance.

Strict social distancing measures will be in place via floor markings and capacity of numbers in the allowed in the store.  We ask that you avoid touching items you are not intending to buy. No un-accompanied children are permitted in the shop under 14. Maximum of 2 persons or family group will be permitted. Payment must be made by card or contactless, no cash. Our team will be regularly cleaning all touch surfaces throughout the day and will be provided with face coverings. Guests over 11 years of age are required to wear a face-covering inside the supermarket at all times in line with government requirements.

Maintenance and first aid services

Will be available but there will be some additional measures for our team’s safety

Indoor entertainment facilities/bars

We are now offering limited indoor entertainment on select days in RJ's. Please check our app for the latest information.

We have an outdoor stage area and covered marquee area to deliver LIVE entertainment.

Outdoor play area

Parents are required to accompany children as usual to supervise and to ensure they are social distancing from others. It is recommended to wash hands before and after visiting the play area.

Bowling

Bowling is currently open, please check our app for opening times.

Brean Play

Is open under COVID procedures. Our NEW Ninja Course for 2020 is now open.

Play Sessions must be pre-booked online to guarantee your visit.   (ADD BOOK WHEN LINK) Please note Brean Play may only be open for part of the day due to our re-worked COVID secure operation.

To view the changes we have made to ensure COVID safety click here

Track and trace is in place and managed through your online booking.

Children must be supervised at all times by an adult.

Play Sessions must be pre-booked online to guarantee your visit.  Please note Brean Play may only be open for part of the day due to our re-worked COVID secure operation.

Brean Splash Waterpark and Gym

Online booking is now required to book your swimming session to ensure COVID safety BOOK HERE

Our operation will be a little different as we comply to COVID secure procedures.

The safety of our team and guests and comes first. Capacity has been reduced significantly.

Come ‘swim ready’. Please shower on returning to your accommodation. To view our full COVID changes link here (add link to splash page)

Book your tickets online here. Under 8’s policy applies requiring 1:1 supervision for under 4’s. 1 adult to 2 children 4-7 years. Privilege Passes and entry ticket must be produced upon entry (entry ticket on phone is fine). Sorry no spectators due to capacity.

Holiday Resort Unity static caravan owners, seasonal tourers enter for free however pre booking is still required.

Please note swim sessions may only be available for part of the day due to our re-worked COVID operation.

Track and trace is in place and managed through your online booking.

Public toilet facilities / including washroom facilities on camping fields.

These facilities are open with a reduced capacity to encourage social distancing. We require guests to be self-contained where possible in order to avoid congestion and queues.

Fishing and golf course

Available with social distancing measures and our standard rules for these activities apply.

What outdoor activities are available?

1. Bring your bucket and spade to create a sand masterpiece on the beach.
2. Take a stroll down our conservation walk and take part in our Geocache trail.
3. Cycle with the family via the Brean to Weston cycle path.
4. Relax in our Fishing lake on Resort
5. Play a round of golf and visit our 18 hole golf course.
6. Walk up the historic Brean down for fantastic views across the Bristol Channel towards Weston-super-Mare.
7. Take a short drive to Burnham-on-Sea or Weston-super-Mare for a beautiful walk along the seafront.
8. Feed the ducks and enjoy a walk around the large lake at Apex Park. Large free car park off Marine Drive, Burnham-on-Sea.
9. Take a drive through the world-famous Cheddar Gorge or a walk around the beautiful Cheddar Reservoir.
10. Walk along the Quantock Hills a listed “Area of Outstanding Natural Beauty” (30 minute’s drive)
11. Conquer “Crooks Peak” the most mountainous summit of the Mendip Hills, overlooking the Somerset Levels and the Bristol Channel coastline.
12. Visit Glastonbury Tor is one of Somerset's most magical and mythical landmarks, wrapped in history and mystery.

Our Team

Our incredibly diligent team have been trained in all the change and additional precautions we are constantly making. As per government guidelines if they or a member of their household is experiencing COVID symptoms they will be self-isolating at home. Some of our team members may not be wearing face coverings. This is because for certain roles it is not mandatory.

Departures

Departure time is strictly 10am.

If you are in hiring accommodation for the safety of our cleaners we require you to strip the bedding from your beds and place in the bags that have been provided in the wardrobe of each bedroom. If you have towels please also put these in a separate bag. Prior to leaving open the windows in your accommodation (weather permitting) and leave your key at the designated drop off point.