IMPORTANT HOLIDAY INFORMATION

HOLIDAY HOME ACCOMMODATION

Please take note of your accommodation number and identify the fire point.

Please set up in the middle of the pitch marked with white lines. Your jockey wheel / tent entrance / motorhome bumper should be near to the slab and at least 20ft (6 metres) from the next unit. Guy ropes and pegs must be clearly marked, so they are visible in the dark. For your safety and out of consideration for others, please do not walk between pitches.

Please ask for your ‘Welcome All’ leaflet which details information about our resort and is available from Reception.

The resort speed limit is 15 mph, 5 mph around buildings.

All roads on the resort are public roads and subject to the Road Traffic Act. The Highway Code should be followed. It’s no different to any other road in that respect - so you know the drill:

• Anyone driving must hold a current driving licence and have the proper driving insurance
• Seatbelts must be worn
• Drinking and driving is illegal
• Motorcyclists must wear a helmet

What’s is a little bit different is the mix of people using the roads. As a family resort, there are a lot more pedestrians, cyclists and scooters around. Please be extra careful around the children’s play area, buildings and camping fields. Parents should ensure children riding bikes and scooters take extra care too.

Hover boards and electric or petrol operated scooters are not permitted on the resort.

Please park your vehicle in the designated placed provided. All cars are parked entirely at the owner’s risk. Do not park in between caravans, or on empty pitches.

If you have young ones in your party, they remain your responsibility and should be supervised at all times. Please make sure your children know the location of your accommodation.

Please report anything suspicious to Reception. 24-hour security is provided and CCTV operates around the resort.

Our resort rangers are here to ensure that you have a safe and secure holiday. The resort operates a zero-tolerance policy towards all aspects of anti-social behaviour. Resort security will deal swiftly with all types of unreasonable behaviour, under our Sitewatch, traffic light warning process.

Smoking / vaping is not permitted in any of our facilities or accommodation. Please smoke in designated areas and dispose of cigarette materials in the correctly marked bins.

Due to licensing requirements some venues will have age restrictions. Proof of age will be required to purchase alcoholic drinks if you appear to be under 21 years of age. A suitable dress code applies. Strobe lighting may be used.

Dogs are welcome in Coast Cafe and Bar. Service dogs welcome in all areas.

In RJ’s all under 18’s must be accompanied by an adult. In all other venues children under 14 must be accompanied by an adult. Children must be accompanied by an adult on the dance floor in RJ’s after 9.30pm.

The number of prams and pushchairs admitted to the venues may be limited during busy periods. We recommend that you leave these in your accommodation.

Please note that this is not a ‘child care’ facility and does not replace parental supervision or responsibility. Parents / guardians must accompany all children during these sessions.

The waterpark is operated in sessions. See your ‘What’s On’ guide on arrival for opening times. All non-swimmers and under 8’s must use armbands.

All children under 8 years of age and all non-swimmers MUST be accompanied and supervised in the pool by a responsible person over the age of 16 at a ratio of 1 adult to 2 children. For children under 4 years of age there MUST be one adult to each child. Never leave a child unattended. Non-swimmers must wear armbands.

The operation of the outdoor pool and slides is subject to weather conditions, demand and operates at our discretion. The pools are supervised at all times by lifeguards, however children remain the responsibility of their parents at all times.

Pool users must obey the instructions of the lifeguards at all times. Failure to do so may result in injury and privileges will be withdrawn. The pools operate a ‘No diving, running, ducking, bombing, or pushing in’ policy. In the interest of hygiene, please encourage children to use the toilet before swimming and all bathers should shower before entering the pools.

We recommend eating after rather than before swimming to avoid any potential stomach upset.  Swimming under the influence of alcohol is dangerous. Anyone who appears to be ‘under the influence’ will be asked to leave.

All children under 12 years of age MUST be accompanied by an adult within the Theme Park. For your safety, height and weight restrictions apply on some rides. Riders must obey the instructions of the ride operator. All rides are operated on a franchise. They are inspected and tested independently and conform to Health and Safety requirements. No alcohol is permitted at Brean Theme Park.

The outdoor play equipment is suitable for children between the ages of 4 and 12 years. All children MUST be accompanied by an adult. The area is not supervised. No dogs are allowed in the play area. There is to be no playing after dusk. No ball games are allowed on the resort other than in the play area. The play equipment and grass may be slippery when wet. Please take care and follow the signs for your safety.

Indoor play centre for children under 148cm and up to 11 years old. Admission rules apply. Socks MUST be worn.

An NRA Environmental Licence is required for all those wishing to fish on the fishing lake

All children under 14 must be accompanied by an adult. No ground bait or keep nets allowed. The pond is not fenced and no boating is allowed. Please comply with the signs at the pond; they are provided for your safety. Please report all catches to your field warden.

Please note the pond is not fenced. There are also some open ditches across the resort. Please supervise your children at all times.

The Gym, Sauna and Steam room at Brean Splash are for over 16’s only. Terms and conditions must be accepted before use. There is an additional charge to use this facility.

Golf is available to residents on booking a start time. Course etiquette and Pro Shop instructions must be followed. Children under 14 years of age who do not hold a handicap certificate MUST be accompanied by an adult.

All dogs MUST be kept on a lead at all times and must be walked along the designated ‘dog walk’ or on the beach. Please clean up after your dog and use the bins provided.

BBQs are not allowed within 10ft of a caravan and must be in a self-contained unit above the ground. Never use BBQs inside a tent or caravan and never leave BBQs unattended. Ensure all BBQs, stoves and camping lights are fully out before going to bed. Carbon Monoxide can be fatal.

The beach can be accessed opposite the resort entrance by either a footpath or access road. The beach is tidal which means the sea goes out a long way. Avoid entering the water when the sea is out and always stay on firm sand as there is a risk of sinking sand.

When taking a shower or bath always check the water temperature before getting in. Take care when in a caravan and other water sources are being used as the shower temperature may fluctuate. Be aware that if the floor becomes wet then it may be slippery. The water temperature in the laundry areas is hotter for laundry purposes so please take care.

Basic First Aid is available from reception or from your warden (qualified First Aiders). If you have an accident on the resort then please report it to reception. Chemist / hospital information is available from Reception.

Please remember to shut all windows and doors when you go out. This is especially important if you are in a holiday home with an alarm, as leaving them open may set the alarm off.

As windows are used as a means of escape, there are no safety catches.

Please note that the contents of equipment in our holiday homes vary according to grade.

Microwaves – As with domestic microwaves, please do not place metal objects or aluminium foil inside the microwave.

Carbon Monoxide/Smoke Detector - If this beeps please inform Reception so we can the battery. Should they activate, evacuate and inform Reception.

Fridges - Please do not set the thermostat too high. When the fridge is full it takes time to cool down. A setting of 3 or 4 should be sufficient. When you leave, please turn off the fridge and open the fridge door, ready for the next guests.

Electrical Equipment - All electrical appliances in your holiday home have been safety checked. Guests use their own electrical equipment at their own risk. Please do not overload electrical sockets and switch off equipment when not in use.

External Doors - Do not rely on the use of the door retainer in windy conditions.

Ventilation - Never cover any floor or ceiling vents under any circumstance.

Steps / ramps – Take care when going up and down caravan steps / ramps as they may be narrow or steep. Always use the handrail. They may be slippery when wet or icy. Please take additional care.

Please respect your neighbours and keep noise down, especially after sunset. We have a zero-tolerance policy towards unacceptable behaviour including aggression, threats and abuse towards our team members. Any guest causing a nuisance or offence will be warned under our traffic light warning system.

No bonfires, fireworks, Chinese lanterns, drones or kite flying are allowed anywhere on the resort. Please put your rubbish in the wheelie bins provided, next to the toilet blocks.

Please remember that you are coming on holiday to the countryside where the grass may be wet, the ground un-even and not all areas and water features are fenced. Please supervise your children at all times. Not all areas of the resort are lit. We recommend you bring a torch for use during the hours of darkness. The surfaces of all paths and roads are not all smooth & even.

Take care when touching animals as they may bite. A public bridleway runs through the resort from the entrance along down the dog walk. Therefore, you may see some horses on this route.

Kite flying or remote-control planes / helicopters / drones are not permitted on the Resort; please use the beach instead.

Children under 14 years of age must be accompanied by an adult when using the bus/ train service on the resort.

The management reserves the right to refuse permission for filming or photographs of children in sensitive areas of the resort, such as the pool complex, play area and entertainment venues.

The resort follows child protection guidelines and has a child protection policy in place that includes employee selection, training and procedures.

Gas Leak Action

All company gas appliances have been safety tested. Please report any gas leak, or strong smell of gas to reception.

If you suspect a leak, then do not smoke or use naked flames. Do not operate electric switches. Inform Reception immediately.

Fire Action

In the event of a fire:

1. Raise the alarm by shouting “FIRE”

2. Vacate your caravan / unit and alert your neighbours

3. Dial 999 at the nearest phone and ask for the Fire Brigade

4. Contact your Warden at the toilet block or Reception

5. DO NOT TAKE ANY RISKS. Get out, raise the alarm, stay away. Listen to instructions from our team.

At each fire point there is a gong to alert others.

Flood Procedure

We will monitor flood warnings from the Environment Agency. Please listen to instructions from the Resort team. This may include staying in your accommodation or an evacuation.

Note: Do not walk through flood water. Six inches of water can knock you off your feet - two feet can float your car.